Leading money company Mwananchi Credit has moved quickly to dismiss claims that it has fired staff working in its check-off loan department insisting that it is streamlining the operations to serve customers better.

In a memo said all those who worked in the department have been asked to re-apply for their jobs again with interviews set to commence from Tuesday.

“Despite concerted efforts to enhance collections and strengthen financial accountability, the Product has continued to underperform. Several team leaders have not met the expected targets, resulting in significant financial losses,’ a memo from Human Resource Manager Collins Okello reads.

The restructuring comes after a series of high-level discussions, the first of which took place on February 25, during which key concerns about loan collections, non-performing loans, and commission structures were raised.

Despite efforts to enhance financial accountability and improve collections, the checkoff loan product continued to underperform, resulting in substantial financial setbacks for the company.

Mwananchi Credit on role of employees

The company has acknowledged the contributions of employees who have worked within the checkoff loan department and has assured them of support during this transition period.

The company’s decision highlights a growing challenge within the financial sector, where non-performing loans and inefficiencies in collection strategies have forced companies to rethink their credit offerings. The move could signal a broader industry shift, with other institutions potentially following suit to minimize financial risks and enhance profitability.

With restructuring efforts underway, Mwananchi now faces the task of transitioning affected employees and ensuring that financial accountability measures are met. The outcome of this decision will likely shape the company’s future financial strategy as it seeks to strengthen its business model.

The firm is best known for its logbook loans, which allow vehicle owners to use their logbooks as collateral in exchange for quick financing.

Mwananchi has been offering the best loans to clients all over the country

It also offers salary check-off loans, a facility widely used by government employees such as teachers, police officers, and other civil servants.