Employees of Moja Expressway, particularly those in the Sales Team, have raised serious concerns over what they describe as unfair labour practices, contract violations, and arrogance from management.

According to complaints shared with Kileleshwa MCA Robert Alai on the night of Monday, September 22, 2025, staff members allege that the company has been arbitrarily changing the terms of engagement without consultation, despite binding agreements signed at the time of employment.

“Good morning, Robert. We are employees of Moja Expressway, specifically the SALES team. We wanted to let you know about how management is handling our affairs. I’m sure you have noticed our dedicated team members running along the expressway, trying to sell OBUs. Upon joining, we signed contracts and measures of assessment. However, the management has, of late, been arbitrarily changing the terms of engagement without consulting us,” the staff stated in a statement posted on X by Alai.

Meal allowances scrapped

One of the main grievances is the scrapping of meal allowances, a benefit that employees insist is clearly stipulated in their contracts.

“Last week, we received a memo indicating that we would no longer be receiving meal allowances. Our contracts clearly indicate that we are entitled to the said allowance,” the statement read.

Moja Expressway assessment criteria

The employees further accuse the company of shifting assessment criteria to the disadvantage of staff.

“The second issue that shortchanged relates to the assessment criteria. When we joined Moja Expressway, we all signed an assessment criteria. However, the management has been shifting goals and changing the terms without any reference to us. This is in complete violation of Section 10(5) of the Employment Act 2007,” the staff complained.

The workers also point fingers at Miss Sarah Chen, a former sales supervisor who was recently transferred to the HR department, whom they accuse of high-handedness and arrogance.

During a Saturday meeting convened to address the concerns, Chen allegedly dismissed the employees’ complaints with the words, “We are not here to make you rich.”

“Our attempts to reach out to the management have been met with arrogance from one Miss Sarah Chen. On Saturday, when we had a sit-down to try to resolve the issues, she arrogantly stated, “WE ARE NOT HERE TO MAKE YOU RICH.” This is the same madam who was our immediate supervisor. She was recently transferred to the HR department. We question her qualifications to hold such a sensitive post, given her attitude. She was accompanied on Saturday by her colleague Wendy, who too couldn’t explain to us why these changes were being effected without consultation,” they stated.

The sales team, whose members are often seen along the Expressway aggressively selling OBUs, say they have remained committed to delivering on their end of the bargain but feel betrayed by management’s unilateral decisions.

“We have dedicated ourselves to meet our end of the bargain, but the company is failing us,” they wrote.

The allegations, if true, could place Moja Expressway in direct conflict with Kenya’s labour laws, which require consultation before any variation of contractual terms.

The workers are now calling for urgent intervention, with some hinting at possible legal action if their grievances continue to be ignored.

Efforts to reach Moja Expressway management for comment on the allegations were unsuccessful by the time of publishing.