Safaricom PLC has announced a temporary closure of a section of Safaricom shops across the country.

In a public notice issued on Wednesday, October 8, 2025, the Telco announced that the closure set for Thursday, October 9, 2025, is due to an internal event.

It will affect Safaricom shops in the Nairobi Metropolitan area, Mombasa, Malindi, Diani, Machakos, Kitui, Thika, Nyeri, Nanyuki, Embu, Maua, Meru, and Garissa.

“Please note that our Safaricom Shops in the Nairobi Metropolitan area, Mombasa, Malindi, Diani, Machakos, Kitui, Thika, Nyeri, Nanyuki, Embu, Maua, Meru and Garissa will be closed on Thursday, 9th October 2025 for an internal event,” Safaricom stated.

Safricom further stated that the shops in the Mt Kenya, Coast, Eastern and North Eastern regions would begin closing on Wednesday, October 8, 2025, at 11:00 am, to facilitate preparations for the said event.

Safaricom customers have been urged to use Zuri chatbot, Safaricom contact centre and authorized Safaricom dealer outlets as alternatives during the closure period.

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