Safaricom PLC has announced a temporary outage of all its M-PESA services.
In a customer notice issued on Friday, September 19, 2025, the telecommunication firm stated that the outage, which will be a result of a scheduled system upgrade, will affect customers on Monday, September 22, 2025, from 00:30 am to 03:30 am.
“For 18 years, M-PESA has continued to transform lives across Kenya, connecting you, our customers, to opportunities every day. To support this and meet our promise to offer always on, safe, secure, and worry-free financial products and services, we will be conducting a scheduled system upgrade on Monday, 22nd September 2025, from 0:30 AM to 3:30 AM,” the notice read in part.
According to Safaricom, airtime purchase will also not be available on M-PESA during the maintenance period.
However, the telco assured its customers that the maintenance activity had been planned to result in minimal inconvenience.
The Peter Ndegwa-led company has also apologized for the inconvenience that will be caused during the maintenance period.
“During the maintenance, all M-PESA services, including airtime purchase, shall be temporarily unavailable. The timing of this maintenance activity has been planned to result in minimal inconvenience to our customers. We apologize for any inconvenience that may be caused, and thank you for your continued support,” Safaricom stated.
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