Safaricom has announced a scheduled maintenance exercise that will temporarily interrupt Fuliza services on Monday, 17 November 2025, as the company upgrades the overdraft facility used by millions of Kenyans daily.
In a notice issued on Saturday, November 15, 2025, Safaricom confirmed that the Fuliza platform will undergo a system upgrade between 1:00 a.m. and 2:00 a.m., during which the service may experience intermittent availability. The telco assured customers that all other M-PESA services will remain fully operational throughout the one-hour maintenance window.
“We are continually improving our platform to enhance our services, connecting you—our customers—with more innovations and an even better experience,” the communication reads in part. Safaricom added that the upgrade is part of its commitment to offering “always-on, safe, secure, and worry-free financial products and services.”
The company emphasized that the maintenance timing was intentionally scheduled during off-peak hours to minimize disruption, noting that only Fuliza services would be affected.
“We apologize for any inconvenience that may be caused and thank you for your continued support,” Safaricom said.
Fuliza, an overdraft service integrated into M-PESA, has become one of Kenya’s most widely used digital financial tools, enabling users to complete transactions even when they have insufficient balances. Any downtime—however brief—affects millions of daily transactions, making Safaricom’s advance notice crucial for planning.
The telco did not reveal the specific enhancements expected from the upgrade, but insiders suggest Safaricom has been working on improving speed, stability, and fraud detection capabilities within the Fuliza ecosystem.
Customers relying on Fuliza for early-morning transactions have been advised to plan accordingly.
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