A private investigations company has reported Amaco Insurance to the Consumer Protection Authority over alleged continued failure to settle payments for investigative services duly rendered to the insurer.
In a letter dated 17th March 2026, addressed to Director General, Consumer Protection Authority, Matis Solutions Limited complained that Amaco Insurance has failed to pay it Kshs 1,520,485 in respect to investigative services provided to the insurer between April 2023 and August 2025.
In the letter, Matis Solutions Limited said a senior manager at Amaco Insurance had halted the processing of the payment in dubious circumstances.
“The payment was halted pending the involvement of a third party who is neither a director, shareholder nor contractual counterparty of Matis Solutions Limited,” read the letter, in part.
In the letter signed by Director and Principal Officer Salome Wakore Muita, Matis Solutions Limited accused Amaco Insurance claims manager Jedidah Wachira of interference with lawful contractual payments, conflict of interest and improper commercial practices.
“On Monday, 1st December 2025, I held a meeting with Claims Manager Madam Jedidah Wachira who advised that payment could not proceed until I reached an agreement with an alleged counterpart/acquaintance…,” said Muita, in the letter. “This individual does not appear in any documentation relating to Matis Solutions Limited as I am the sole entrepreneur behind the company.”
Muita states that Wachira’s actions raised serious governance and compliance concerns, “particularly where the processing of a legitimate payment appears to have been made conditional upon the involvement of a third party who has no apparent contractual relationship with the service provider.”
In the letter, Muita requested CPA to investigate the conduct of Amaco Insurance and its Claims Manager Jedidah Wachira and determine whether the alleged conduct amounted to unfair trade practices or improper commercial conduct.
She also appealed to CPA to direct Amaco Insurance to resolve the payment dispute and settle all outstanding sums lawfully due.
Muita has also asked CPA to “take any regulatory or enforcement action deemed necessary” to “safeguard fairness, accountability and compliance within the insurance sector.
