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Safaricom has restored lawyer Ahmednasir Abdullahi’s sim card after he threatened to shift to their competitors.

The flamboyant lawyer had on Sunday morning shared his disappointments after the giant telco switched off his line after the deadline issued by the Communications Authority of Kenya lapsed.

The Communication Authority of Kenya (CA) had announced that it will not extend the deadline for the fourth time after it was extended on April 15, 2022.

CA was forced to extend registration exercise amid complaints from the members of the public, a majority of whom were yet to be registered.

Switched off lines will no longer access crucial services such as M-Pesa or Airtel Money, send texts or make calls after deactivations.

However, after crying foul on social media, Safaricom restored Ahmednasir’s line.

Taking to his official Twitter handles this morning, Ahmednasir said Safaricom had unceremoniously switched off his line despite him being their loyal customer for the past 25 years.

“After 2 and half decades of being a loyal customer of Safaricom, they unceremoniously switched off my line this Sunday,” he said.

The senior counsel added that he will be moving to the giant telecommunications company’s competitor starting Monday October 17, 2022.

He noted that after moving to one of Safaricom’s competitors, he will never turn back to use their service again.

After his line was restored, the lawyer now says that his office will do the needful tomorrow.

“Glad that @Safaricom_Care restored my line…that was the sensible thing to do…and my office kesho will do the needful,” he said.

Regular plans to switch off unregistered lines kicked off Saturday midnight.

As of Friday , Safaricom was leading with the number of registered clients with 38 million (91 per cent) followed by Airtel 13.4 million (48 per cent) and Telkom Kenya 1.8 million (40 percent).

As a result, CA said that a total of 500,000 lines had been deregistered between the month of January-June 2022.

Customers whose line will have been closed will have a window period of three-months to re-register their SIMs as long as they provide ownership proofs.

The 2015 CA’s Registration of SIM Card Regulations prohibits SIM cards hawking, slapping a six-month jail term, a Sh300,000 or both for those contravening the law.

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Flamboyant lawyer Ahmednasir Abdullahi is crying foul after Safaricom switched off his Sim card Sunday morning.

Taking to his official Twitter handles this morning, Ahmednasir said Safaricom had unceremoniously switched off his line despite him being their loyal customer for the past 25 years.

“After 2 and half decades of being a loyal customer of Safaricom, they unceremoniously switched off my line this Sunday,” he said.

The senior counsel added that he will be moving to the giant telecommunications company’s competitor starting Monday October 17, 2022.

He noted that after moving to one of Safaricom’s competitors, he will never turn back to use their service again.

Ahmednasir further blamed the Safaricom CEO Peter Ndegwa for what had befallen him.

Safaricom CEO Peter Ndegwa. Photo/Courtesy

“Tomorrow I will move to one of the competitors and will NEVER use their service again.I knew that short man will burn to ashes the House built by Michael!” added Ahmednasir.

Regular plans to switch off unregistered lines kicked off Saturday midnight.

The Communication Authority of Kenya (CA) had announced that it will not extend the deadline for the fourth time after it was extended on April 15, 2022.

CA was forced to extend registration exercise amid complaints from the members of the public, a majority of whom were yet to be registered.

Switched off lines will no longer access crucial services such as M-Pesa or Airtel Money, send texts or make calls after deactivations.

As of Friday , Safaricom was leading with the number of registered clients with 38 million (91 per cent) followed by Airtel 13.4 million (48 per cent) and Telkom Kenya 1.8 million (40 percent).

As a result, CA said that a total of 500,000 lines had been deregistered between the month of January-June 2022.

Customers whose line will have been closed will have a window period of three-months to re-register their SIMs as long as they provide ownership proofs.

The 2015 CA’s Registration of SIM Card Regulations prohibits SIM cards hawking, slapping a six-month jail term, a Sh300,000 or both for those contravening the law.

It aims to streamline SIM card registration by agents that has been a source of constant pain for telcos and regulator amid an increase in cyber crimes as well as terrorism cases, among others.

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In the year ending March 2021, Teleco Company Safaricom PLC fired 28 of its staff over various fraud related allegations.

This was an increase compared to 16 dismissals in 2020.

According to the company’s latest sustainability report released on Wednesday, it indicated that 36 investigations were conducted into the alleged fraud and made 28 dismissals.

All the same, 19 employees were warned. One of the cases was forwarded to government agencies for further action.

Most of these cases, 22, involved data privacy while eight was breach of policy and four SIM swap and two cases of asset misappropriation.

The Teleco Company has said that it has established fraud management team specializing in analytics, customer awareness and process reviews to drive safety of its clients.

Data protection has become a vital area since the government instituted rules restricting the State and companies handling information from misuse, imposing a fine of up to 5 million or one percent of annual turnover for corporations.

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Did you know that you can now buy electricity tokens or settle your electricity bills using Safaricom bonga points?

Well, Safaricom and the Kenya Power and Lightening Company (KPLC) have partnered to enable their customers redeem their safaricom Bonga Points for power tokens.

Through the partnership, the companies’ domestic customers can now redeem their Bonga Points to purchase tokens or pay for their bills at the rate of 20 cents per Bonga Point.

But how can one successfully redeem Bonga Points for power tokens?

Well, at first, you need to dial *126#. You will then select the Lipa na Bonga Points option, which will appear at number one.

You will then be prompted to select whether you need to buy goods or pay bill. In this case, you require to enter option 2, which is pay bill.

You will then be asked to enter the business number. In this case, enter the KPLC business number that you normally use to buy tokens. You will enter 888880, or 888888.

You will then enter your KPLC meter number as your account number.

After that, you will be required to enter the amount you wish to spend. For example, if you enter Ksh 1,500, 5000 Bonga Points will be deducted.

You will then be prompted to confirm you transaction. If you accept, you will be required to enter your MPESA service pin to complete the transaction.

You will then be notified that your request has been received. You will be advised upon completion, where you will receive your Power units.

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All Mpesa services will be unavailable for almost 13 hours, Safaricom PLC has announced.

In a notice issued to its customers on Friday July 17, 2020, Safaricom said that M-pesa services will be undergoing an upgrade from Saturday night July 18 to Sunday morning July 19.

The planned maintenance is set to start at at 10 pm on Saturday to Sunday at 10 am. All M-pesa services including airtime purchase shall be temporarily unavailable during this time.

According to Safaricom, the timing of the maintenance activity has been scheduled to result in the least inconvenience to customers.

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This is however, not the first time the services are being interrupted for maintenance and upgrading purposes.

The first scheduled maintenance in June 2020, was announced on Wednesday, June 17, scheduled for Thursday from midnight to 5 am.

M-pesa usage has risen since March when the government appealed to Kenyans to use mobile money services as opposed to cash, to curb the spread of Covid-19. 

Safaricom M-pesa customers can continue enjoying free transactions under Ksh 1,000 as the Central Bank of Kenya on Wednesday, June 24 announced the extension of a set of measures that were announced in March 2020.

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Safaricom Interim Chief Executive Officer Michael Joseph has revealed how the telecommunication giant landed on Peter Ndegwa as the CEO of the company.

Speaking in an exclusive interview with Citizen TV, Michael Joseph said the newly appointed CEO Peter Ndegwa was given the chance as a way of natural progression rather than giving in to demands.

Micheal Joseph was responding to questions from Citizen TV’s Yvone Okwara.

“I wouldn’t say we gave in to demands but becuase it is the right thing to do especially after 19 years of safaricom. By now a Kenyan should run the company,” he said.

Michael Joseph is a Kenyan-American businessman who was the founding CEO of Safaricom Limited, the largest telco in Kenya.

Currently, he is acting as the interim CEO after the death of former CEO Bob Collymore.

He is also the Chairman of Kenya Airways.

In the interview, Michael Joseph said it is true there has been pressure to get a Kenyan to replace Collymore.

There was pressure and it has always been there people asking why not a kenyan while others said why Kenyan and not just have the best person for the job,” he said.

He added, “This is the right time to define the right kenyan for the job”.

Micheal Joseph said Safaricom is not jus an ordinary company but has a specific DNA.

“It is not just about voice, data and SMS company but touches on financial services and impact communities in different corporate social resposbibilities. So this is a big company that touches on every facet of the Kenyan society.

Safaricom on Thursday announced that it had appointed Peter Ndegwa as the new Chief Executive Officer.

The Safaricom PLC Board of Directors in a statement Ndegwa’s appointment will take effect from April 1, 2020.

Ndegwa joins Safaricom from Diageo PLC where he is the Managing Director of Diageo Continental Europe.

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Telecommunication giants Safaricom have introduced a no expiry date on their data bundles after they were sued.

Safaricom on Wednesday morning got themselves in yet another data and airtime heist where Kenyans got a chance of stealing from them due to a technical problem.

In screenshots shared on social media after the heist that happened between 3:00am and 4:00am, safaricom has introduced the no expiry date on their data.

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A city-based lawyer on Tuesday filed a complaint against Safaricom ,Airtel and Telkom Kenya over high cost of data and expiry of unused data bundles.

In his complaint to the Communications and Multimedia Appeals Tribunal, Adrian Kamotho accused the three firms of unlawfully and irregularly depriving consumers of their unused data bundles.

Mr Kamotho said the firms have failed to provide an option to consumers to roll over unused data thus illegally depriving them of their property.

“The complainant is immensely aggrieved over the high cost of data and profoundly frustrated by the arbitrary expiry of hard earned data bundles…Expiring data bundles have become a thorn in the flesh of Kenyan mobile users. Despite charging an arm and a leg for data, the Respondents have been depriving off consumers, the right to quiet enjoyment of legitimately acquired data bundles,” Mr Kamotho said in his complaint.

Further, Mr Kamotho accused the telcos of discriminating against their consumers by charging them “out of bundle” rates that are different from normal bundle rates.

The lawyer wants consumers allowed to keep the data that they have purchased for as long as they remain active on the vendor’s network.

“Data should not have an expiry date until used up‚ as long as the SIM card is active and the consumer keeps recharging,” said Mr Kamotho.

Mr Kamotho said the data expiry model is unfair to the poor majority, who can buy low-amount bundles, which are designed to expire sooner than big bundles, which only the rich can afford.

He said requiring consumers to use their bundles within a given period is irrational, given the phenomenal deficiency in network coverage in various parts of the country.

He said the firms should send consumers reasonable depletion notifications to enable them to track usage.

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A city-based lawyer has filed a complaint against Safaricom, Airtel and Telkom Kenya over high cost of data and expiry of unused data bundles.

In his complaint to the Communications and Multimedia Appeals Tribunal, Adrian Kamotho accused the three firms of unlawfully and irregularly depriving consumers of their unused data bundles.

Mr Kamotho said the firms have failed to provide an option to consumers to roll over unused data thus illegally depriving them of their property.

“The complainant is immensely aggrieved over the high cost of data and profoundly frustrated by the arbitrary expiry of hard earned data bundles…Expiring data bundles have become a thorn in the flesh of Kenyan mobile users. Despite charging an arm and a leg for data, the Respondents have been depriving off consumers, the right to quiet enjoyment of legitimately acquired data bundles,” Mr Kamotho said in his complaint.

Further, Mr Kamotho accused the telcos of discriminating against their consumers by charging them “out of bundle” rates that are different from normal bundle rates.

The lawyer wants consumers allowed to keep the data that they have purchased for as long as they remain active on the vendor’s network.

“Data should not have an expiry date until used up‚ as long as the SIM card is active and the consumer keeps recharging,” said Mr Kamotho.

Mr Kamotho said the data expiry model is unfair to the poor majority, who can buy low-amount bundles, which are designed to expire sooner than big bundles, which only the rich can afford.

He said requiring consumers to use their bundles within a given period is irrational, given the phenomenal deficiency in network coverage in various parts of the country.

He added that the frequent pain of losing data when mobile devices run out of power is unbearable.

Mr Kamotho said he had written to the Communications Authority of Kenya (CA) demanding a clarification on the model in vain.

He accused CA of failing to provide consumers with the option of rolling over unused data, illegally depriving them of their unused data.

He said the firms should send consumers reasonable depletion notifications to enable them to track usage.

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